FAQ’s

Free membership : I am attempting to register and my registration is not completing
This could be due to the following reasons:
  1. An email address can only be used once per instance. If you are registered on one instance of BrandInteGr8 (for example www.bi8JhbNorth.co.za) with a specific email address, then you can’t use that same email address to register a second user on the same instance (in this example www.bi8JhbNorth.co.za). However, you can use the same email address to register on additional instances (for example www.Bi8WestRand.co.za) after having registered on other instances previously (in this example after registering on www.Bi8JhbNorth.co.za you could subsequently use the same email address to register on www.Bi8WestRand.co.za)
  2. Your connection is dropping. Depending on how far you are in the registration process if your connection drops then your registration will not complete. Please try again when you have stable connection. Please try register again with the same email address. If that still does not work, then please send an email to Enquiry advising us of your registration problem, the instance you are attempting to register on, and the email address you are using. If it says the email address has already been used, and it is the first time you are registering with this specific email address, then please advise us via the Enquiry button.
  3. Invalid entries. Either you have tried to use an email address that does not adhere to standard email standards (check that you have entered your email address correctly) and/or you have used symbols as part of the information you have entered somewhere on the form – please remove symbols.
If you have a community business listing membership then inherently you have all the free membership benefits included in your membership. If for some reason you do need to have both, then please register them under separate email addresses
  1. Log in
  2. Please select the My Membership button near the top of the page
  3. Under My Membership, click on “Change” or click on “View all Membership Options”
  4. Select Community Business Listing membership
  5. Then fill in the balance of the fields and complete your payment to initiate your Community Business Listing membership
  1. Log in
  2. Please select the My Membership button near the top of the page
  3. Under My Membership, click on “Change” or click on “View all Membership Options
  4. Select Individual
  5. Please also note that you will not be refunded for the balance of your remaining current term (current year) of your Community Business Listing. However, on the anniversary of your Community Business listing you will not be billed.
This could be due to the following reasons:
  1. An email address can only be used once per instance. If you are registered on one instance of BrandInteGr8 (for example www.bi8JhbNorth.co.za) with a specific email address, then you can’t use that same email address to register a second user on the same instance (in this example www.bi8JhbNorth.co.za). However, you can use the same email address to register on additional instances (for example www.Bi8WestRand.co.za) after having registered on other instances previously (in this example after registering on www.Bi8JhbNorth.co.za you could subsequently use the same email address to register on www.Bi8WestRand.co.za)
  2. Your connection is dropping. Depending on how far you are in the registration process if your connection drops then your registration will not complete. Please try again when you have stable connection. Please try register again with the same email address. If that still does not work, then please send an email to Enquiry advising us of your registration problem, the instance you are attempting to register on, and the email address you are using. If it says the email address has already been used, and it is the first time you are registering with this specific email address, then please advise us via the Enquiry button.
  3. Invalid entries. Either you have tried to use an email address that does not adhere to standard email standards (check that you have entered your email address correctly) and/or you have used symbols as part of the information you have entered somewhere on the form – please remove symbols.
This could be a couple of reasons
  1. Your connection is dropping. The connection between your phone/tablet/computer and the internet was temporarily dropped long enough for a time-out to occur. Please try again when you have stable connection
  2. Banking connection is dropping. The connection between your bank and PayFast was dropped, or either is temporarily offline. Please try again later
  3. Bank authorization incomplete. As part of the online transaction authorization of your bank (this varies from bank to bank) you needed to enter a one-time pin / code / password, or click approve in your bank system to approve the transaction. There could have been an error in the code/pin/password entered, or a time-out due to not clicking approve or submitting your pin within the allowed time limit. Please try again
  4. Insufficient Funds. If there are insufficient funds available in your bank account. Please bear in mind that of the funds in your account may have been reserved for other transactions that have not processed yet. Please check with your bank and then try to register again
My account has been debited multiple times for the same transaction. Please advise us via the Enquiry button and we will look into this.
Please click on the enquiry button and advise us what we can assist you with.
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